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DELIVERY

United Kingdom

Standard Delivery -FREE  (2 - 3 business days). Orders made before 1pm will be despatched that day. 


Express Delivery - £4.95 (next working day). All orders made before 11am will be dispatched the same working day.



Europe

EUROPE DELIVERY CHARGES - IMPORTANT INFORMATION FOR EU CUSTOMERS POST BREXIT


We have recently resumed sales to EU customers based on the following terms:


All orders are shipped Delivery Duties Unpaid (DDU) which means VAT will be applied upon receipt of your order, as well as possible import duties, which are calculated on the total value of your order over a certain threshold (which vary by country). Courier firms may also charge admin fees usually in the region of €20. 


We are not responsible for any of these associated charges but if you input the code NOVAT at the checkout this will remove the UK VAT equivalent cost from your order. This code will only work for EU located customers.


Any orders returned undelivered (as a result of them being rejected by the customer) will be refunded net of any charges associated with remitting the goods back to the UK


DELIVERY CHARGES:


Standard - £10 (approx. 10 BUSINESS days)


Express - £20 (approx. 2-3 BUSINESS days)




USA

Standard - FREE (approx. 10 business days)


Express - £10 (approx. 2-3 business days)


PLEASE NOTE - US customs charge import duties for goods imported with a value in excess of $800. We are not responsible for any associated import charges or local taxes

Rest of World

Standard - £15 (approx. 7-10 business days) 


Express - £25 (approx. 2-3 business days)


Sargasso & Grey is not responsible for any local taxes, import duties or associated charges.

RETURNS

We want you to be 100% happy with your shoes but should you need to return them, providing they are unworn and in a re-saleable condition (this includes unmarked soles, so please try on the shoes on a carpet), you can return them for within 28 days of receipt and obtain a full refund, or exchange them for a different size. A returns form will be included with the shoes.

Please see your geographic location below for returns instructions.

United Kingdom

Europe

We regret we are unable to cover the cost of returns. If you wish to return the shoes, please ensure they are unworn (with no marks on the sole), in the original packaging with accompanying shoe bag to:


SARGASSO & GREY

ROCKET FULFILMENT

UNIT 10, PEARTREE BUSINESS CENTRE SOUTH ROAD

HARLOW

CM20 2BD

UNITED KINGDOM


Please mark the parcel as RETURNED GOODS for customs purposes and please send the shoes via a tracked service as we cannot take responsibility for goods lost in transit.


USA

If you need to return your shoes to us please EMAIL US at info@sargassoandgrey.com so that we can email you a prepaid returns label. We have a local USA returns address so if you choose to return your shoes to the address below, and haven't requested a prepaid returns label, we will not be able to refund the cost. 


US RETURNS ADDRESS:


SARGASSO & GREY

AEB-5340-2021

8356 NW 68th ST.

MIAMI, FLORIDA 33166

UNITED STATES


Returns will be processed within 7 days of receipt to the warehouse. 

Rest of World

We regret we are unable to cover the cost of returns. If you wish to return the shoes, please ensure they are unworn (with no marks on the sole), in the original packaging with accompanying shoe bag to. Please mark the parcel as RETURNED GOODS for customs purposes and please send the shoes via a tracked service to the address below as we cannot take responsibility for goods lost in transit


SARGASSO & GREY

ROCKET FULFILMENT

UNIT 10, PEARTREE BUSINESS CENTRE SOUTH ROAD

HARLOW

CM20 2BD

UNITED KINGDOM


If you have any queries, please email us at info@sargassoandgrey.com

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