We want you to be 100% happy with your S&G purchase but will gladly accept returns for a refund (via your original purchase method) or exchange provided they are unworn (including unmarked soles), they are returned in their original packing (with accompanying shoe bag), and they reach us within 28 days from the date you received them. If you are unable to send them back within this timeframe, please notify us first. Shoes returned after 28 days, without prior notification, will be refunded via an e-gift card.
Faulty Items
We are very sorry if you receive an item that is faulty. Please let us know as soon as possible so we can rectify the problem. Please note, damage due to wear and tear is not considered to be a fault.
If the shoes are found to be faulty but are unworn, we will offer a refund or exchange. Where shoes have already been worn, our policy is to repair shoes where possible. If this is not possible, we will offer a like for like exchange, or a gift card if we do not have the product in stock.
To return a faulty item to us, you should contact our Customer Services Team with the following information.
- Your order number
- A short description of the fault
- Supporting images
Contact us at support@sargassoandgrey.com or 0203 393 1349
General Shoe Care
Our shoes are made to a very high standard, but some products have delicate components such as slim heels and soft leather which requires extra care and consideration when wearing. Please refer to our shoe care guide for tips on how to preserve the longevity of your shoes.
Please use the shoe bags provided to store your shoes when you are not wearing them.
Many of our shoes are made with quality leather soles which will naturally wear with time and use, particularly pointed toe styles. At some point in their lifetime, they will likely require resoling, depending on how often and in what weather conditions they are worn.
