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DELIVERY

United Kingdom

We use Royal Mail to deliver the majority of our UK orders. 


Please note, our fulfilment centre is closed on weekends and bank holidays. Orders placed after 2pm on a Friday will not be processed until the following Monday.


All express and next day orders must be placed by 2pm. Please contact us (0203 393 1349) if you need an urgent delivery after this time.


Standard Delivery - £3.95 (3 - 4 working days). Orders made before 2pm will be despatched that day. 


Express Delivery - £4.95 (1-2 working days). All orders made before 2pm will be despatched the same working day.


Next Day Delivery - £12.95 (Guaranteed by 1pm - Monday to Friday only). All orders made before 2pm will be despatched the same working day. Please note this service will not deliver on a Saturday so if you are ordering on a Friday for Saturday delivery please contact us.

Europe

EUROPE DELIVERY CHARGES - IMPORTANT INFORMATION FOR EU CUSTOMERS POST BREXIT


We have recently resumed sales to EU customers based on the following terms:


All orders are shipped Delivery Duties Unpaid (DDU) which means VAT will be applied upon receipt of your order, as well as possible import duties, which are calculated on the total value of your order over a certain threshold (which vary by country). Courier firms may also charge admin fees usually in the region of €20. 


We are not responsible for any of these associated charges but if you input the code NOVAT at the checkout this will remove the UK VAT equivalent cost from your order. This code will only work for EU located customers.


Any orders returned undelivered (as a result of them being rejected by the customer) will be refunded net of any charges associated with remitting the goods back to the UK


DELIVERY CHARGES:


Standard - £10 (approx. 10 BUSINESS days)


Express - £20 (approx. 2-3 BUSINESS days)




Rest of World

Express - £25 (approx. 2-3 business days)


Sargasso & Grey is not responsible for any local taxes, import duties or associated charges.

RETURNS

We want you to be 100% happy with your shoes but should you need to return them, providing they are unworn and in a re-saleable condition (this includes unmarked soles, so please try on the shoes on a carpet), you can return them for within 28 days of receipt and obtain a full refund, or exchange them for a different size. A returns form will be included with the shoes.

Please see your geographic location below for returns instructions.

United Kingdom

We are happy to offer free returns for our UK customers, To return your shoes for free please click the link below to create a free Royal Mail prepaid postage label.


FREE - Click here for returns label via Royal Mail


Should you decide to return your shoes without using this service please use the address below. Please note we strongly advise using a tracked service and we are unable to refund for the cost of postage.


Rocket Fulfilment

Unit 10 Peartree Business Centre

South Road

Harlow

CM20 2BD





Europe

We regret we are unable to cover the cost of returns. If you wish to return the shoes, please ensure they are unworn (with no marks on the sole), in the original packaging with accompanying shoe bag to:


SARGASSO & GREY

ROCKET FULFILMENT

UNIT 10, PEARTREE BUSINESS CENTRE SOUTH ROAD

HARLOW

CM20 2BD

UNITED KINGDOM


Please mark the parcel as RETURNED GOODS for customs purposes and please send the shoes via a tracked service as we cannot take responsibility for goods lost in transit.


Rest of World

We regret we are unable to cover the cost of returns. If you wish to return the shoes, please ensure they are unworn (with no marks on the sole), in the original packaging with accompanying shoe bag to. Please mark the parcel as RETURNED GOODS for customs purposes and please send the shoes via a tracked service to the address below as we cannot take responsibility for goods lost in transit


SARGASSO & GREY

ROCKET FULFILMENT

UNIT 10, PEARTREE BUSINESS CENTRE SOUTH ROAD

HARLOW

CM20 2BD

UNITED KINGDOM


If you have any queries, please email us at support@sargassoandgrey.com 

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