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DELIVERY AND RETURNS



UK DELIVERY


We offer Standard or Express Delivery on all of our UK orders and we use Royal Mail as our preferred provider.


Standard Delivery is free and takes approximately 2 working days from the date of the dispatch. Orders made before 1pm will be despatched that day. 


Express Delivery is charged at £6.95. Orders should arrive the next working day after dispatch. All orders made before 11am will be dispatched the same working day. 

EUROPE DELIVERY CHARGES


BREXIT


We understand that a number of our customers are being charged high duties on their purchases as a result of the UK leaving the EU. We are hoping this issue gets resolved swiftly. In the meantime, it is with regret that we are halting sales to all countries within the EU. Please do contact us if you wish to speak about this further at info@sargassoandgrey.com


International Tracked and Signed via Royal Mail: £10 (takes approximately 7 business days) - 


Express Delivery via DHL; £20 (takes approximately 2-3 business days)

DELIVERY AND RETURNS FOR US CUSTOMERS



Delivery and returns to the USA


We are pleased to be able to offer free delivery and returns for US customers but please read the important information below before placing your order...

USA DELIVERY


International Tracked and Signed via Royal Mail: FREE (takes approximately 10 business days) - 


Express Delivery via DHL: £10 (takes approximately 2-3 business days)


PLEASE NOTE - US customs charge import duties for goods imported with a value in excess of $800. We are not responsible for any associated import charges or local taxes

USA RETURNS


We want you to be 100% happy with your shoes but should you need to return them, providing they are unworn and in a re-saleable condition (this includes unmarked soles, so please try on the shoes on a carpet), you can return them for free within 90 days of receipt and obtain a full refund, or exchange them for a different size. A returns form will be included with the shoes.

USA RETURNS


If you need to return your shoes to us please EMAIL US at info@sargassoandgrey.com so that we can email you a prepaid returns label. We have a local USA returns address so if you choose to return your shoes to the address below, and haven't requested a prepaid returns label, we will not be able to refund the cost. 

US RETURNS ADDRESS:


SARGASSO & GREY


AEB-5340-2021

8356 NW 68th ST.

MIAMI, FLORIDA 33166

UNITED STATES


Returns will be processed within 7 days of receipt to the warehouse. 

INTERNATIONAL DELIVERY CHARGES (REST OF WORLD) 


International Tracked and Signed via Royal Mail: £12 (takes approximately 10 business days) 


Express Delivery via DHL; £20 (takes approximately 2-3 business days)


There are a limited number of countries where we are currently unable to deliver, including Russia. If you require delivery to country that doesn't appear when you go to place an order please email us at info@sargassoadgrey.com and we will try our best to accommodate. 


PLEASE NOTE WE ARE NOT RESPONSIBLE FOR ANY IMPORT CHARGES OR LOCAL TAXES. 



RETURNS 


We want you to be 100% happy with your shoes but should you need to return them, providing they are unworn and in a re-saleable condition (this includes unmarked soles, so please try on the shoes on a carpet), you can return them for free within 90 days of receipt and obtain a full refund, or exchange them for a different size. A returns form will be included with the shoes.


Returning via Royal Mail.


If you wish to return your shoes via Royal Mail, please click on the image below to generate a prepaid returns label. Please note that you will need your order number, which can be found on your original order email, or on the enclosed returns form. 

If you have any queries, please email us at info@sargassoandgrey.com


INTERNATIONAL RETURNS 





INTERNATIONAL RETURNS (REST OF WORLD)


(For free returns via Paypal please read below)



Unfortunately we are unable to cover the cost of returns on non-UK orders(CLICK HERE IF YOU ARE A US CUSTOMER), so if you need to return you shoes for a refund or exchange please do so, in an unworn and in a re-saleable condition (this includes unmarked soles, so please try on the shoes on a carpet), within 90 days of receipt. A returns form will be included with the shoes. We ask that you return the shoes via a tracked mail service to ensure that they reach us, as we cannot be responsible for shoes that are lost in transit. 


Should you wish to exchange we will cover the postage cost of sending you the replacement shoes. 


Please return all shoes to:


Unit 10, Peartree Business Centre South Road

Harlow

Essex

CM20 2BD

UNITED KINGDOM


Free Returns with PayPal


If you paid for your order using Paypal, you may be eligible to obtain a refund on your returns postage costs. For more information, please click the link below (please note this will take you to their external site).


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