UK RETURNS:
Our UK based customers can use our Returns Portal (PRINTER NOT REQUIRED) which allows you to arrange a return and choose to exchange the goods or request a refund or store credit. You can also create a free returns label.
HOW DOES THE PORTAL WORK? – PRINTER NOT REQUIRED
To begin your return or exchange follow these simple steps:
1. Open the Returns Portal
2. Enter your Order Number and the Email Address that was used on the order (if you didn’t give your email address when you ordered please contact us at support@sargassoandgrey.com and we can assist you)
3. Select the item(s) you would like to return to us
4. Select if you would like to return or exchange the items
5. Print the postage label and attach it to the outside of the package
6. Drop it off at your nearest Drop Off Point shown in the portal
Once we receive and verify your return, your new replacements will automatically be sent out to you.
If you need assistance, please email us on support@sargassoandgrey.com