These Terms and Conditions ("Terms") govern the purchase and use of Sargasso & Grey e-gift cards ("Gift Cards"), store credit issued as an alternative to monetary refunds ("Refund Credit"), and loyalty store credit earned on purchases ("Loyalty Credit") (together, "Credit Products"). They apply to all customers of the Sargasso & Grey UK website (www.sargassoandgrey.com) and are binding on all users located in the United Kingdom.

These Terms should be read alongside our Privacy Policy, Returns Policy, and general Website Terms of Use. In the event of any conflict, these Terms take precedence with respect to Credit Products.

By purchasing or redeeming a Credit Product you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not purchase or use any Credit Product.

These Terms do not affect any statutory rights you may have under UK law. You retain rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and other applicable UK legislation. Nothing in these Terms is intended to limit or exclude those statutory rights.

Section 1: E-Gift Cards

Sargasso & Grey e-gift cards are digital vouchers that allow the holder to purchase products on our UK website. They are issued electronically and delivered by email to the recipient address specified at the time of purchase.

1.1  Purchase

•  Gift Cards may be purchased by any customer aged 18 or over.

•  Gift Cards are available in various £ denominations, subject to minimum and maximum values published on the website.

•  Gift Cards are sold in GBP and may only be redeemed on the Sargasso & Grey UK website.

•  Gift Cards may be purchased using any payment method accepted on the website at the time of purchase.

•  Gift Cards cannot be purchased using store credit, loyalty credit, or another gift card.

•  Once a Gift Card purchase is confirmed, the order cannot be cancelled or exchanged, except as required by law.

1.2  Delivery

•  Gift Cards are delivered electronically to the email address provided at checkout. Sargasso & Grey is not responsible for non-delivery caused by an incorrect email address being entered.

•  If a Gift Card email is not received within 24 hours of purchase, customers should check their spam or junk folder and, if still not received, contact us at help@sargassoandgrey.com

•  Sargasso & Grey does not accept liability for Gift Cards forwarded to an incorrect or fraudulent email address where the customer has provided inaccurate details.

1.3  Redemption

•  Gift Cards may be redeemed against any eligible product purchase at www.sargassoandgrey.com.

•  A unique redemption code is provided with each Gift Card. This code must be entered at checkout to apply the Gift Card balance.

•  Gift Cards may be used in part or in full. Where the order value exceeds the Gift Card balance, the outstanding amount must be paid using another accepted payment method.

•  Multiple Gift Cards may be applied to a single order, subject to any limits stated at checkout.

•  Gift Cards cannot be used to purchase other Gift Cards.

•  Gift Cards may not be used in conjunction with certain promotional offers; any such restriction will be communicated clearly at the point of checkout.

1.4  Expiry

Gift Cards expire three (3) years from the date of purchase. After expiry, any remaining balance is forfeited and cannot be refunded, reinstated, or transferred.

Sargasso & Grey will send a reminder email to the purchaser's email address approximately 30 days before a Gift Card is due to expire. We are not liable if such a reminder is not received.

1.5  Balance Enquiries

•  The remaining balance on a Gift Card can be checked at any time by logging into your account or by contacting us at [support email].

•  Please treat your Gift Card code as you would cash. Sargasso & Grey is not responsible for the use of a Gift Card code by an unauthorised third party.

1.6  Non-transferability and Resale

•  Gift Cards are non-transferable and may not be sold, bartered, or exchanged for cash, except as required by law.

•  Sargasso & Grey reserves the right to refuse to honour a Gift Card that it reasonably suspects has been resold, obtained fraudulently, or used in breach of these Terms.

1.7  Refunds on Gift Card Purchases

Gift Cards themselves are non-refundable once issued. If a product purchased using a Gift Card is returned in accordance with our Returns Policy, any refund of the Gift Card portion will ordinarily be credited back to a new Gift Card or, at the customer's election, as Refund Credit (see Section 2). Cash refunds to the original Gift Card are not available.

Your statutory right to cancel a purchase of a Gift Card under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is limited once the Gift Card code has been issued to you. Please see our Returns Policy for further detail.

1.8  Lost, Stolen, or Damaged Gift Cards

•  Sargasso & Grey is not liable for lost, stolen, or damaged Gift Cards or Gift Card codes.

•  Customers who believe their Gift Card code has been obtained by an unauthorised third party should contact us immediately at [support email]. We will investigate but cannot guarantee reinstatement.

1.9  Fraudulent Use

•  We monitor Gift Card activity for fraudulent behaviour. Sargasso & Grey reserves the right to cancel a Gift Card, reverse a transaction, and/or suspend a customer account where fraud is suspected, without prior notice.

•  Any attempt to generate, reproduce, falsify, or otherwise misuse a Gift Card code is prohibited and may result in legal action.

1.10  Dormancy Fees

Sargasso & Grey does not charge inactivity or dormancy fees on Gift Card balances at any time during the validity period.

 

Section 2: Store Credit (Refund Option)

When a customer is eligible for a refund in accordance with our Returns Policy, they may choose to receive their refund as Refund Credit rather than as a monetary payment to their original payment method. Refund Credit is held in the customer's Loyalty Account (see Section 4). This section sets out the terms governing that choice.

2.1  Eligibility and Election

•  The option to receive Refund Credit is available to any registered customer who is eligible for a refund under our Returns Policy.

•  The election must be made at the time of initiating a return, via the returns portal on our website or by contacting our customer care team.

•  Once elected and confirmed, the choice to receive Refund Credit in place of a monetary refund is final and cannot be reversed, except as required by law.

Choosing Refund Credit is entirely voluntary and does not affect your statutory right to a monetary refund under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. You are under no obligation to accept store credit in place of a cash refund.

2.2  Refund Credit Value

When a customer elects to receive Refund Credit, the following credit will be issued to their Loyalty Account:

Example: A customer returns a product with a product value of £100. If they elect Refund Credit, they will receive £100 Base Refund Credit (valid 3 years) and £10 Bonus Credit (valid 12 months), for a total of £110 store credit.

2.3  Issuance and Availability

•  Refund Credit and Bonus Credit will be issued to the customer's Loyalty Account within 5–10 business days of the return being accepted by Sargasso & Grey.

•  Customers will be notified by email when Refund Credit has been applied to their account.

•  Refund Credit is only available to registered customers with a Loyalty Account.

2.4  Expiry

•  Base Refund Credit expires three (3) years from the date of issue. Any unused Base Refund Credit is forfeited on expiry.

•  Bonus Credit (10%) expires twelve (12) months from the date of issue. Any unused Bonus Credit is forfeited on expiry.

•  Where a Loyalty Account contains both Base Refund Credit and Bonus Credit, Bonus Credit will be applied first at checkout unless the customer specifies otherwise.

•  Sargasso & Grey will send a reminder email approximately 30 days before any credit is due to expire.

2.5  Redemption

•  Refund Credit and Bonus Credit may be used to purchase any eligible product on www.sargassoandgrey.com.

•  Credit is applied at checkout by selecting 'Use Store Credit' from the payment options.

•  Credit may be combined with other payment methods if the order value exceeds the available credit balance.

•  Multiple credit balances may be used in the same transaction.

•  Store credit cannot be used to purchase Gift Cards.

2.6  No Cash Value

Refund Credit and Bonus Credit have no cash value and cannot be exchanged for cash, transferred to another account, or used as payment outside of www.sargassoandgrey.com, except as required by applicable law.

2.7  Returns of Items Purchased Using Store Credit

•  If a customer returns an item that was purchased wholly or partly using Refund Credit or Bonus Credit, any refund due on the store credit portion will be re-credited to the customer's Loyalty Account as Base Refund Credit.

•  No additional 10% Bonus Credit will be issued on a re-credit arising from a return of an item originally purchased with store credit.

 

Section 3: Loyalty Store Credit (Order Rewards)

Sargasso & Grey rewards customers for their purchases by issuing Loyalty Credit equivalent to a percentage of the product value of each qualifying order. Loyalty Credit is held in the customer's Loyalty Account and may be used on future purchases.

3.1  Earning Loyalty Credit

•  Registered customers earn Loyalty Credit equal to five percent (5%) of the product value of each qualifying order placed on www.sargassoandgrey.com.

•  'Product value' means the total value of the physical products in the order, excluding delivery charges, taxes (where separately displayed), gift wrapping charges, and any other non-product fees.

•  Loyalty Credit is not earned on the value of Gift Cards purchased, or on any amount paid using existing store credit.

•  Loyalty Credit is not earned on orders placed using a discount code, unless specifically stated in the terms of that promotion.

3.2  Application of Loyalty Credit

Loyalty Credit is applied to the customer's Loyalty Account twenty-five (25) calendar days after the dispatch date of the relevant order ("the Holding Period"). This Holding Period exists to allow time for any returns to be processed before credit is awarded.

•  Customers will receive an email notification when Loyalty Credit has been applied to their account.

•  Loyalty Credit earned on an order will not be applied if the entire order is returned for a refund before the end of the Holding Period.

3.3  Deletion of Loyalty Credit on Returns

Where a customer returns one or more items from an order for a refund (whether monetary or as Refund Credit), the Loyalty Credit attributable to the returned item(s) will be adjusted as follows:

•  If Loyalty Credit for the relevant order has not yet been applied (i.e. the return is processed within the 25-day Holding Period), the Loyalty Credit for the returned item(s) will not be issued.

•  If Loyalty Credit for the relevant order has already been applied to the customer's account, the Loyalty Credit attributable to the returned item(s) will be deducted. If the account does not hold sufficient credit to cover the deduction, the balance may become negative and will be offset against future Loyalty Credit earnings.

Loyalty Credit is not deleted where a customer exchanges an item rather than returning it for a refund, provided the exchange is for an item of equal or greater value and is processed in accordance with our Returns Policy.

3.4  Expiry of Loyalty Credit

•  Loyalty Credit expires twelve (12) months from the date it is applied to the Loyalty Account. [Note to Sargasso & Grey: please confirm the intended validity period for Loyalty Credit and amend if required.]

•  Any unused Loyalty Credit is automatically forfeited on expiry and will be removed from the Loyalty Account.

•  Sargasso & Grey will send a reminder email approximately 30 days before Loyalty Credit is due to expire.

3.5  Redemption of Loyalty Credit

•  Loyalty Credit may be used to purchase any eligible product on www.sargassoandgrey.com.

•  Loyalty Credit is applied at checkout and may be combined with other payment methods.

•  Loyalty Credit cannot be used to purchase Gift Cards.

•  No additional Loyalty Credit is earned on the portion of an order paid using existing Loyalty Credit.

 

Section 4: Loyalty Account

All Credit Products are held in a digital Loyalty Account associated with the customer's registered Sargasso & Grey account.

4.1  Registration

•  A Loyalty Account is created automatically for any customer who registers an account on www.sargassoandgrey.com.

•  Guest checkouts are not eligible to earn or hold Loyalty Credit or to elect Refund Credit in place of a monetary refund.

4.2  Account Security

•  Customers are responsible for maintaining the security and confidentiality of their account login credentials.

•  Sargasso & Grey is not liable for any loss or misuse of Credit Products resulting from unauthorised access to a customer's account caused by the customer's failure to keep their credentials secure.

•  If a customer suspects their account has been compromised, they should contact us immediately at [support email].

4.3  Account Closure

•  If a customer closes their Sargasso & Grey account, any Credit Products held in the associated Loyalty Account will be forfeited and cannot be reinstated.

•  Sargasso & Grey reserves the right to close a customer account (and forfeit any associated Credit Products) where the account is found to have been operated fraudulently or in breach of our Terms of Use.

 

Section 5: General Provisions

5.1  Non-transferability

All Credit Products are personal to the account holder and may not be transferred, assigned, or sold to any third party. Any attempt to transfer Credit Products will render them void.

5.2  Fraud and Misuse

Sargasso & Grey monitors all Credit Product activity for fraud, abuse, or breach of these Terms. We reserve the right to cancel, suspend, or void any Credit Product, and to take any other action (including referral to law enforcement) where fraud or misuse is suspected or identified. No compensation will be payable in such circumstances.

5.3  Changes to These Terms

Sargasso & Grey reserves the right to amend these Terms at any time. Any changes will be posted on our website with an updated effective date. Material changes will be communicated to registered customers by email. Continued use of any Credit Product after the effective date of any change constitutes acceptance of the revised Terms.

Changes to these Terms will not apply retrospectively to Credit Products already issued, except where required by law.

5.4  Liability

To the fullest extent permitted by applicable law, Sargasso & Grey's liability in respect of any Credit Product is limited to the face value of that Credit Product. Sargasso & Grey is not liable for any indirect, incidental, or consequential loss arising from the use or inability to use a Credit Product.

Nothing in these Terms limits or excludes Sargasso & Grey's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.

5.5  Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms or any Credit Product shall be subject to the exclusive jurisdiction of the courts of England and Wales.

5.6  Complaints

Any complaints relating to Credit Products should be directed to our customer care team at [support email] or in writing to: Sargasso & Grey, [registered address]. We will acknowledge your complaint within 5 business days and aim to resolve it within 28 days.

If you are not satisfied with our response, you may refer your complaint to an alternative dispute resolution provider. Details of approved ADR schemes are available on request.

Quick Reference Summary

This summary is for guidance only and does not form part of the legal Terms.